Terms of Service

Last updated: March 26, 2026 · Effective: March 26, 2026

1. Acceptance

By accessing or using TaskZilla, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

TaskZilla is an AI-powered project management assistant that automates standups, routes tasks, manages team memory, and integrates with your existing tools. We provide the service on an "as-is" and "as-available" basis and continuously improve it.

3. Artificial Intelligence Disclosure

3.1 AI system

TaskZilla uses large language models and machine learning systems to generate content (including standup reports, task summaries, and recommendations), route tasks, assign priorities, and process team communications. All outputs generated by TaskZilla are produced by artificial intelligence and should be reviewed by a human before being relied upon for consequential decisions. TaskZilla does not make employment, performance evaluation, or human resources decisions.

3.2 AI risk classification

TaskZilla is classified as a limited-risk AI system under Regulation (EU) 2024/1523 (the EU Artificial Intelligence Act). TaskZilla is not designed or intended for use as a high-risk AI system. Specifically, TaskZilla does not:

• Make or inform employment, recruitment, or termination decisions.
• Evaluate individual worker performance for HR purposes.
• Allocate tasks based on profiling of individual behavior or personal traits.
• Perform biometric identification or emotion recognition.
• Operate in any domain listed in Annex III of the EU AI Act.

3.3 AI output accuracy

AI-generated content may contain errors, inaccuracies, or omissions. TaskZilla's outputs are provided for informational and productivity purposes only. You are responsible for verifying AI-generated content before acting upon it. We do not guarantee the accuracy, completeness, or fitness for any particular purpose of AI-generated outputs.

3.4 Human oversight

All automated actions taken by TaskZilla are subject to human oversight:

• Workspace administrators may configure, override, or disable any automated function.
• Task assignments and priority changes made by TaskZilla can be modified or reversed by any authorized user.
• AI-generated content is presented for human review before distribution where configured.
• No automated decision is irrevocable — users retain full control over their workspace and tasks at all times.

4. Accounts

• You must provide accurate information during onboarding.
• You are responsible for maintaining the security of your account credentials and API tokens.
• One person or bot per account — shared accounts are not permitted.
• You must promptly notify us of any unauthorized access to your account.

5. Acceptable Use

You agree not to:

• Use TaskZilla for unlawful purposes or to violate others' rights.
• Attempt to reverse-engineer, probe, or exploit the platform's infrastructure.
• Exceed reasonable usage limits or use automated tools to abuse the API.
• Transmit malware, spam, or harmful content through integrations.
• Use the service to process special category data (Art. 9 GDPR) unless expressly agreed in writing.
• Use TaskZilla's AI capabilities to generate content that is deceptive, discriminatory, or unlawful.

6. Prohibited AI Uses

You shall not use TaskZilla:

• For any purpose classified as high-risk under the EU AI Act without prior written agreement and, where applicable, appropriate conformity assessment.
• To make or substantially inform decisions that produce legal effects or similarly significant effects on individuals.
• To profile, score, or evaluate individuals for employment, creditworthiness, insurance, or eligibility determinations.
• For any purpose classified as an unacceptable risk or prohibited practice under Article 5 of the EU AI Act, including but not limited to social scoring, real-time biometric identification, or subliminal manipulation.
• In any manner that violates applicable law, including the EU AI Act, the GDPR, or national implementing legislation.

7. Intellectual Property

7.1 Your content

You retain ownership of all content you create, upload, or import through TaskZilla. By using the service, you grant us a limited, non-exclusive license to process your content solely to provide and improve the service.

7.2 AI-generated outputs

Outputs generated by TaskZilla's AI (standup reports, summaries, recommendations) are derived from your content and third-party AI models. You may use these outputs for your business purposes. We make no claim of ownership over AI-generated outputs, but we also make no representation that such outputs are protectable by intellectual property rights.

7.3 Our platform

We retain ownership of the TaskZilla platform, its code, models, design, documentation, and branding. Your feedback may be used to improve the service without obligation to you.

8. Billing and Cancellation

• Free-tier users may use the platform within published limits at no charge.
• Paid plans are billed monthly or annually via Stripe. Prices are listed on our Pricing page.
• You may cancel at any time. Access continues until the end of your billing period.
• We may change pricing with at least 30 days' notice. Price changes do not apply retroactively to the current billing period.
• Refunds are handled on a case-by-case basis — contact support.

9. Data and Privacy

Your use of the service is governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data, including through AI processing and persistent memory systems.

10. Confidentiality

We treat your workspace data as confidential. We will not access your workspace content except as necessary to provide the service, respond to support requests, or comply with legal obligations. We do not use your content to train AI models.

11. Availability and SLA

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. See our Status page for real-time uptime information. Specific SLA terms may be agreed separately for enterprise customers.

12. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing:

• We do not warrant that AI-generated outputs will be accurate, complete, or fit for any purpose.
• We do not warrant uninterrupted or error-free operation of the service.
• We do not warrant that the service will meet your specific requirements.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by our negligence.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• TaskZilla's total aggregate liability for any and all claims arising out of or relating to these terms or the service is limited to the amount you paid us in the 12 months preceding the claim, or EUR 100, whichever is greater.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, regardless of the theory of liability.
• We are not liable for any damages arising from your reliance on AI-generated outputs, your failure to verify AI outputs before acting on them, or your use of the service for any high-risk or prohibited purpose.

14. Indemnification

You agree to indemnify and hold harmless TaskZilla B.V., its officers, directors, and employees from any claim, demand, or damage (including reasonable legal fees) arising from: (a) your use of the service in violation of these terms; (b) your use of AI-generated outputs; (c) your use of the service for any prohibited purpose under Section 6; (d) your violation of applicable law.

15. Termination

• You may delete your account at any time via support.
• We may suspend or terminate your account if you materially breach these terms, with reasonable notice where practicable.
• Upon termination, your right to use the service ceases. We will retain your data only as described in our Privacy Policy retention schedule.
• Sections 7, 12, 13, 14, and 17 survive termination.

16. Changes

We may update these terms. Material changes will be communicated at least 30 days in advance via email or in-app notification. Continued use after changes take effect constitutes acceptance. If you do not agree to updated terms, you may terminate your account before the changes take effect.

17. Governing Law and Disputes

These terms are governed by the laws of the Netherlands, without regard to conflict of law principles. Any disputes arising from these terms or the service will be resolved exclusively in the courts of Amsterdam, the Netherlands.

If you are a consumer in the EU, you also have the right to submit complaints to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. EU AI Act Compliance

TaskZilla is provided in compliance with Regulation (EU) 2024/1523 (the EU Artificial Intelligence Act). As a limited-risk AI system, TaskZilla meets all applicable transparency obligations under Article 50, including:

• Clear disclosure that users are interacting with an AI system.
• Marking of AI-generated content as artificially generated.
• Informing users of the existence and logic of automated processing.

TaskZilla is not classified as a high-risk AI system and is not used for any prohibited AI practice under Article 5 of the EU AI Act. Users must not deploy TaskZilla for any high-risk purpose as defined in Annex III without prior written agreement.

19. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These terms, together with the Privacy Policy and any separate agreements (e.g., enterprise SLAs or data processing agreements), constitute the entire agreement between you and TaskZilla B.V. regarding the service.

Questions? Reach us at support.taskzilla.ai.